Shipping Policy

• Free Shipping: All orders via FedEx Ground, FedEx Freight, or the most affordable provider. Curbside delivery only.
• Processing Time: 2-4 business days.
• Shipping Time: 4-6 business days.
• Order Cut-Off: Orders placed by 12pm Monday - Friday.
• Order Tracking: You’ll receive an email with tracking details within 2-4 days of shipping.
• LTL Shipments: For large items (155+ lbs), delivery is curbside. The carrier will schedule a delivery appointment.

Important Notes:

• No delivery to PO Boxes.
• All damages must be reported within 24 hours.
• Free shipping applies only to the contiguous 48 states.

Address Changes:

• A $175 fee applies for changes after the order is placed.

Return & Refund Policy

• 30-Day Return Policy: Returns must be initiated within 30 days of delivery.
• Conditions: Items must be unused, in original packaging.
• Restocking Fee: 15% on all returns.
• Damages: Report within 24 hours. Keep all packaging for returns or exchanges.

Refunds:

• Issued after the warehouse inspects and processes your return (up to 72 hours).

Exchanges:

• Must be requested within 30 days, subject to a 15% restocking fee.

Contact Us:

• Email: support@carlohome.com
• Phone: (866) 206-5276
• Address: 675 Alpha Dr, Suite G, Highland Heights, OH 44143, United States

For detailed policies, visit our website Shipping and Return & Refund Policies or contact customer service.

Installation Services

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Best Quality, Better Prices - Carlo Home

At Carlo Home, we are dedicated to ensuring that you experience unbeatable value with our products. Our Price Match Assurance is crafted to guarantee you the most rewarding shopping journey. If you discover the same item at a lower price on another retail site, we encourage you to inform us, and we'll strive to find a solution that satisfies everyone.

Requirements for Price Matching:

1. Product Availability: The product from another outlet must be in stock at the time of the inquiry.

2. Exact Same Item: It is essential that the item(s) you are looking to price match are identical 

3. Verification: We must be able to verify the lower price through the company’s website or an advertisement.

4. Originating Source: The item in question must originate from a specific online company or a brick-and-mortar store rather than an individual or through a special auction. This excludes items sold by individual sellers on platforms like Amazon Marketplace and eBay.

Other Conditions:

1. Timely Requests: Your request to price match must occur at the time of purchase; no retroactive matches will be approved.
2. New Purchases Only: This offer is applicable for new purchases only; orders placed previously are not eligible.
3. Verification of Competing Price: A match request may be declined if the competing price is deemed suspicious.
4. Non-Combination of Offers: Other special pricing cannot be combined with the price match.
5. Exclusions: The reduced price structure isn’t applicable to special orders, discontinued products, or out-of-stock items. Clearance, closeouts, liquidation, or pricing errors will also not be accepted for consideration.
6. Non-Applicability: We do not price match on seconds or refurbished products.
7. Multiple Item Orders: We reserve the right to decline price matching on orders with more than one of the same item.
8. Program Modifications: We may eliminate or modify this program at any time and reserve the right to refuse any offer based on other factors (such as different fees charged by the competing vendor or requiring a coupon for the purchase).

For further assistance, feel free to reach out to our dedicated Customer Service team through our Contact Us page.

• Email: support@carlohome.com

• Phone: (866) 206-5276 

• Live Chat: Available 24/7 on our website

Financing Programs

 

Financing Programs

Explore the convenience of multiple Buy Now, Pay Later options at Carlo Home. Embrace the flexibility and convenience offered by Shop Pay, Afterpay, and Affirm, making it simpler to bring your dream items home without immediate financial strain.

Shop Pay: Opt for Shop Pay's Installments, allowing you to spread your payments over up to 12 months. Enjoy structured payments with no additional fees for on-time payments, ensuring an affordable path to realizing your aspirations. Dive deeper into the details of Shop Pay Installments through our dedicated link.

Afterpay: With Afterpay, you can divide your purchase into four interest-free payments, due every two weeks. This short-term financing option is perfect for those looking for a straightforward and fee-free way to manage their spending.

Affirm: Affirm provides flexible payment plans ranging from three to 36 months with transparent, simple interest loans. No hidden fees, no late fees, just a clear and easy way to finance your purchases.

Encountering any challenges while applying for installment payments? Connect with us for assistance. Reach out via email at support@carlohome.com or give us a call at (866) 206-5276, and our experienced team will guide you through the process. At Carlo Home, we're committed to making your home improvement journey convenient and accessible.